Privacy Policy
This Privacy Policy applies to all personal information collected by Skrub Hub Pty Ltd via the website located at www.skrubhub.com.au, its web application and mobile app.
- Overview
Skrub Hub offers a cloud-based, subscription-driven solution tailored for cleaning business owners. Users, including cleaning business owners, their employees, and clients, can access the software via web browsers on PCs or Macs, as well as through native apps designed for Android and iOS devices.
The main objective of this document is to outline Skrub Hub’s approach to handling your personal data. It explains the methods through which we gather, utilise, and disclose your personal information, alongside any other relevant data associated with your utilisation of our services. Additionally, it also explains your rights and responsibilities concerning your personal data in relation to our services.
We highly recommend that you thoroughly review this policy to aid in making an informed decision regarding the sharing of your information with us.
By using or accessing our website or software, you are consenting to the terms outlined in this Privacy Policy, as well as our Terms of Service.
2. What is “personal information”?
The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
i. whether the information or opinion is true or not; and
ii. whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
3. What information do we collect?
The specific personal data we gather from you depends on your usage of the website, cloud-based app, and mobile app. When you create a Skrub Hub account, we may request, gather, and retain personal details such as your name, email address, business address, phone number(s), and ABN.
This information is provided voluntarily and can be modified and updated within your account settings. You have the option to withhold certain personal details; however, this may impact our ability to offer you services or your ability to utilize the service effectively.
Personal information of clients or end-customers:
If you’re a client or customer of one of our users, the user may need to collect information about you when you engage with their business through the Skrub Hub service. For instance, if you initiate a transaction such as scheduling a cleaning job through the Skrub Hub service, the user may gather details such as your name, address, phone numbers, email, and any other information pertinent to the transaction that you provide.
For inquiries or requests regarding the storage, use, and retention of your information entered into a user’s Skrub Hub account, please contact the Skrub Hub user directly.
Other information:
Additionally, we may automatically gather non-personal data that your computer or mobile device provides during your interaction with our website, communication with us, or trial/use of the Skrub Hub service. This includes:
- Type of computer or mobile device
- Device operating system
- Unique device identifier
- Browser type
- Browsing activity
- IP Address
- MAC address
- Physical location (including geolocation, beacon-based location, and/or GPS location)
You have the option to disable our access to certain location data through your device or browser settings, such as by disabling “Location Services”. We may also store usage data, such as the date and time the application on your device accesses our servers, and the information and files downloaded to the application based on your device number.
We also collect personal information from you whenever you input such information into the website.
Additionally, we utilize cookies from your computer to track your usage of the website and to customize your website experience. However, as a general rule, it’s typically not feasible to personally identify you solely from our use of cookies.
4. Purpose of collection
The purpose behind the collection of personal information is to furnish you with the service and any associated services you request. In achieving this, Skrub Hub may utilize the personal information gathered from you for various purposes linked to our service, including:
- Providing the service, encompassing any additional features you activate or utilize as part of your service usage.
- Addressing your inquiries and requests.
- Administering the provision of the service to you.
- Identifying you as a user within our system.
- Verifying your identity.
- Communicating with you to provide technical support and address any other issues encountered while using our service.
- Sending you training, marketing, or promotional communications related to our service.
- Sending important information related to your use of our service, such as changes to our terms, conditions, and policies.
- Soliciting feedback to enhance our services, including seeking testimonials or conducting client surveys.
- Aggregating personal and other information into non-identifiable, anonymous data to improve our services.
- Enforcing our Terms of Service and policies.
- Facilitating our internal business operations, including meeting any legal requirements.
- Initiating or defending legal proceedings in a court, arbitration, or similar legal setting.
We typically only disclose personal information to our service providers who assist us in operating the website. Additionally, your personal information may occasionally be accessible to maintenance and support personnel as part of their standard duties.
By utilizing our website, you consent to receiving direct marketing material. We will only employ your personal information for this purpose if we have directly collected such information from you and if the material falls within the type you would reasonably expect to receive from us. We refrain from using sensitive personal information in direct marketing activities. Our direct marketing material will include a simple means by which you can opt out of receiving further communications of this nature.
5. Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
6. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Ray Mapa and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
7. Overseas transfer
Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
8. How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: admin@skrubhub.com.au.