Types of Clients and Locations you’ll Encounter in your Cleaning Business

Handling a cleaning is not always stable and repetitive like other businesses. You can encounter different types of clients with various conditions on how to clean their spaces. Whatever type of client they may be, one thing is for sure: they hire you because they need your help and service and trust you to do a good job.

With different clients, there are also different types of cleaning services that you can provide. These may vary whether your expertise is in a certain type of division in cleaning. Moreover, you can provide a certain type of service and advertise additional services depending on your client’s location.

With those mentioned above, you can assure that the cleaning industry is massive, and there are many opportunities for services you can offer. Here are some of the most frequently provided cleaning services to keep track of. With these in an array, you can find out which of them you prefer and how you can get ready to serve them.

Provide excellent customer service

Types of Clients in the Cleaning Industry

In the cleaning business industry, it is without a doubt that you will meet different types of clients. Some will have specific and strict rules on handling their areas, while others will let you do the work on your own. With those mentioned, you should be able to know how to cater to them and satisfy their need through your services.

#1: One-time Services

Certain types of customers just need a helping hand for certain events in their lives. These are one-time services you provide to customers who do not need regular cleaning services. Moreover, these people usually have you cleaning their spaces because of certain occurrences or events.

You can provide one-time services due to different scenarios or factors that need cleaning. For example, some may be amidst spring cleaning or an annual deep home cleaning that cannot be done by a single person only. In addition, these services can also be a result of events such as parties that need extra help when cleaning.

Moreover, these one-time services are also purchased by clients needing help cleaning due to their moving out. For example, they can be frequent travellers that need their spaces emptied before moving to another place. Nevertheless, regardless of what type of one-time client they are, it is true that they would need help cleaning large spaces.

#2: Working Professionals

Busy people often lack time to do household responsibilities. These people consume time for work on most days and usually have less time for rest and other duties involving the ones at their home. These professionals would call for your help and put their trust in you to do their chores whenever they are not around the household.

Keep in mind that there are some working clients that are very strict with their household things. List down and remember which should be left untouched and which fixtures should be thoroughly cleaned. As for these people frequently pay well, so you should try to build their trust to make them regular clients.

#3: The Elderly

While some people do not have the time to do household chores, others have lost their physical capability to do these cleaning duties. There are instances where you will encounter elderlies as your clients because they are physically incapable of doing strenuous activities due to their age.

Keep in mind that you should be gentle and understanding with elderly people and try to explain your terms easily and how the cleaning process works. Most of them would just be present in the house while you clean, which is why it is important that you know which areas to clean first to not bother them as you clean.

#4: Your Regulars

As you proceed with your cleaning services, you may notice that you will have regular clients who subscribe to your cleaning services on a fixed basis. These people need your services, if not daily, two or more times a week. Furthermore, these clients need recurring services, and they, most of the time, already have allotted schedules where you are booked to clean in their spaces.

Some of these clients are corporate buildings that need daily cleaning services. Office cleaning is one of the most frequent types of clients in the cleaning industry because of the high amount of soil build-up that can occur in these high-contact places. Thus, huge clients like these need more workforce to accomplish.

Type of Cleaning Locations

Types of Locations you will encounter

#1: Residential Cleaning 

A common place that you can encounter in your cleaning business is residential areas. These are areas where clients with families often need cleaning services. In residential cleaning, you are to aid common spaces such as the household kitchen, bathrooms, and living areas. Some clients do not allow cleaners to enter bedrooms; however, if they do, then you must do it with added precaution.

#2: Office Cleaning

Office cleaning comes in various sizes spaces. Some of them are huge buildings, while some only come in commercial complexes. Moreover, cleaning office spaces require more work as there are more people that utilize these spaces. You must always be cautious of disposing of garbage such as paper because some may be important for the company.

#3: Clinical Cleaning

More meticulous cleaning is required when you are to encounter clinical cleaning. Clients may also come from clinical spaces where there are more safety precautions. In cleaning these spaces, you must remember to wear the proper protective equipment to prevent you from acquiring certain sicknesses and viruses from the area.

Conclusion

While the cleaning industry is very wide, you can encounter many clients with different locations specified for their cleaning. Some locations may take more manpower, while others can only take an individual to accomplish. These locations are managed by your clients, which is why it is important to encourage open communication with them so that you know which parts are safe to clean.

Regularly, you need to do frequent cleaning tasks in every location you go to. Some just need additional cleaning services in order to accomplish this, which would add to the overall rate. Moreover, it is important that you keep track of what you do in these locations so that you can thoroughly explain your services to your clients.

FAQ

Do I have to wear proper protective equipment even in nonclinical setups?

Yes, it is always required to wear the proper protective equipment so that you will be far from the danger that comes from viruses. It is just extensive protective clothing that is used in clinical spaces.

Where is cleaning service more frequent?

Residential and office or commercial cleaning is very frequent in the cleaning business industry. These are busy spaces that need regular cleaning because of the activities done in them.

Can I gain regular clients from working professionals and the elderly?

Yes, it is quite often that you garner regular clients from these types of clients. A pro-tip to attracting clients is to do your work flawlessly, know how to approach each type of client, and earn their trust.